Tip to use:
1. Points out that behavior and attitude is critical when we are doing business. A great quote to express that HOW is as important as WHAT, if not even more important.
2. The way we are looking at difficult situation, the way we approach challenges by default determine the result we can expect. Positive attitude more likely deliver positive result.
3. To set moral expectations with difficult employees. But also great to use as set of expectation and culture within an organisation or team. Part of ethical topics, like respect.
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